Find answers to the most frequently asked questions about actiPLANS
- How can I purchase actiPLANS?
You need a trial account to purchase a license for actiTIME Online.
- Sign up for a free trial
- Navigate to the Settings → Licenses menu
- Select your license duration and number of users
- Proceed to purchase
- What types of payment do you accept?
We accept all major credit cards: Visa, MasterCard, and Discover. You can also pay via a wire transfer, and customers in the US and Canada can send us a check.
- Do you store my credit card and contact information?
We don’t store your credit card information. All payments are handled by Stripe, a third-party payment processing service that follows strict data security guidelines.
- Do I need to sign any agreement to purhcase actiPLANS?
Yes, to purchase actiPLANS you will need to accept and sign our Application Service Agreement, so be sure to give it a look before buying.
- How many users do I need to pay for?
The subscription price depends on the number of all active users in your account, i.e., the number of your team members who consistently engage with actiPLANS. This includes regular users, their managers, as well as admin users who apply actiPLANS just to configure system settings and check on others’ data.
- How do I add more user seats?
You can purchase additional user accounts at any time from the Settings > Licenses menu.
- Can I deactivate users in my account?
When an employee quits your company, you can deactivate their user account to free up the seat for a new hire. You don’t have to pay extra money in case the overall number of active users in your subscription doesn’t change.
You can deactivate as many users as you wish. All their data will be safely stored and available for access in your actiPLANS account.
- Are there any discounts available?
Yes, we offer discounts to non-profit organizations. To receive a discount, you will need to provide proof of your non-profit status. For more information please contact our support team at support@actiplans.com.