Find answers to the most frequently asked questions about actiPLANS

  • How secure is my data in actiPLANS?

    Your data is safely stored in our secure data centers provided by Amazon Web Services. We protect your data by a firewall and back it up daily. Access to your actiPLANS account is secured with an encrypted communication channel and latest security certificates.

  • Where does my data reside?

    Our users' data is hosted by Amazon Web Services and is physically located in Germany and the United States for our European and non-European customers respectively.

  • Can I have my data removed from your cloud storage?

    Absolutely. If you need your data removed from our servers, please submit a request to and our support team will be happy to assist. We can also send you a copy of your data before removing it if necessary.